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Privacy Policy - Cool Scrap

Effective Date: 7 May 2024
Business Name: Cool Scrap
Location: Kolkata, West Bengal, India

At Cool Scrap, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you engage with our services—especially when selling your old air conditioner to us.

1. Information We Collect

When you contact or transact with Cool Scrap, we may collect the following information:

  • Full Name

  • Contact Number

  • Address (for pickup/logistics)

  • Email Address (if applicable)

  • AC Details (brand, type, condition)

  • Payment Details (for digital transfers)

We do not collect sensitive personal data like Aadhaar numbers, financial passwords, or biometric data.

2. Purpose of Data Collection

We collect your personal information for the following purposes:

  • To schedule pickups of your old AC

  • To verify ownership and assess value

  • To process payments

  • To send transactional updates (SMS, call, or WhatsApp)

  • For record-keeping and legal compliance

3. How We Store and Protect Your Data

Cool Scrap uses reasonable and industry-standard security measures to protect your data from unauthorized access or misuse.

  • All data is stored securely in password-protected systems.

  • We do not share your information with third parties for marketing.

  • Data access is restricted only to authorized personnel.

4. Data Retention Policy

We retain your personal information only as long as necessary to fulfill the business purpose or legal obligations. Once no longer needed, your data is securely deleted.

5. Your Rights (Under Indian IT Rules 2011 and DPDP Act 2023)

Under the Digital Personal Data Protection Act, 2023, and IT Rules 2011, you have the right to:

  • Know what personal data we collect

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with the Data Protection Board of India

You can contact us anytime at +919330356062 to exercise your rights.

6. Policy Updates

Cool Scrap may update this privacy policy from time to time. Any changes will be posted on our website or communicated directly through WhatsApp or SMS.

7. Contact Us

If you have questions or concerns about this policy, please contact:

📞 Phone: +91 9330356062
📧 Email: hello@coolscrap.in